Returns & Order Issues

We want you to be confident when shopping with 1 Stop Lawns. If you have any questions before placing your order, we’re happy to help ensure you’re purchasing the right product.

Because we sell regulated lawn care products, returns are not automatic and require prior authorization from 1 Stop Lawns. Approved returns must meet all of the following requirements:

• The product is unused and unopened.
• The original manufacturer seal is intact.
• The product is returned in its original packaging.
• A return request is submitted within 30 days of delivery.
• Return authorization has been provided by 1 Stop Lawns before the product is shipped back.

For safety, regulatory, and quality assurance reasons, opened, used, partially used, or unsealed lawn care products are not eligible for return or refund.

Please note that approval of a return is at the discretion of 1 Stop Lawns after the returned product has been received and inspected.

Approved returns may be subject to a restocking fee of up to 15% to help offset inspection, handling, and processing costs associated with returned products.

Return shipping costs are the responsibility of the customer unless the item was received damaged, defective, or incorrect.

Original shipping charges are non-refundable.

Refunds will be issued to the original payment method once an approved returned product has been received and inspected.

Returns shipped without prior authorization may be refused.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, leaking, defective, or incorrect, please contact us within 48 hours of delivery.

To process a claim, please provide:

• Your order number
• A photo of the shipping label
• Photos of the outer packaging
• Photos of the product(s)
• A brief description of the issue

This information helps us investigate the issue with the shipping carrier and fulfillment provider.

Depending on the circumstances, we may provide:

• A replacement product
• Store credit
• A refund
• Another reasonable resolution

Claims submitted without sufficient documentation or outside the 48-hour reporting window may not qualify.

Shipping Issues

If your package is delayed, damaged during transit, or marked as delivered but cannot be located, please contact us. We’ll gladly assist in opening an investigation with the shipping carrier where appropriate.

Please ensure your shipping address is accurate before completing checkout. We are not responsible for delivery issues resulting from incorrect or incomplete addresses provided during checkout. Orders returned due to an incorrect or incomplete address may be subject to additional shipping charges.

Order Cancellations

Orders may be cancelled at any time before they have entered fulfillment.

Once an order has entered fulfillment or has shipped, it can no longer be cancelled.

Store Credit

Where appropriate, 1 Stop Lawns may issue store credit as part of a customer service resolution.

Store credit is issued electronically, has no cash value, and does not expire.

We are committed to resolving legitimate order issues fairly, reasonably, and promptly.

Contact

Questions about your order?

Email: support@1stoplawns.ca

Phone: (780) 821-9941

1 Stop Lawns
Suite 209, 10102 100 Street
La Crete, AB T0H 2H0
Canada